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Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured.
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They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. They figure if the wrong item is refunded that that suddenly resolves the issues.

The only form of customer service they provide is just, essentially, throwing your money back at you.

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